The standard service (12)month has been very responsive for me. Their depth of knowledge is not universal but the basics are there without waiting.
I was wondering if other people also have bad ex
I was wondering if other people also have bad experience with the acer tech/helpdesks? Here in the Netherlands it takes aaaallooot of time before you get to speak with someone to help you with your problem, and most of the time they say they'll call back which they don't... I am getting very annoyed with this because i payed allot of money for theyr "Acer Advantage" service, but until now it has not yet been worth any penny.
Is this just me or is this common to other people also?
The standard service (12)month has been very responsive for me. Their depth of knowledge is not universal but the basics are there without waiting.
The standard service (12)month has been very responsive for me. Their depth of knowledge is not universal but the basics are there without waiting.
ddookie,
I've had some pretty bad experiences with their helpdesk. I find that anything beyond "how do I set the time in Windows" is met with either blank stares or some made up story. Minor example out of many: I still remember some rep trying to convince me that BlueTooth is not a standard, no one has implemented it and the few that have tried have completely incompatible devices that don't work with each other.
Now, I do realize that it can be hard to get it to work perfectly some times, but I think he may have exaggerated just a wee bit.
-Miguel
ddookie,
I've had some pretty bad experiences with their helpdesk. I find that anything beyond "how do I set the time in Windows" is met with either blank stares or some made up story. Minor example out of many: I still remember some rep trying to convince me that BlueTooth is not a standard, no one has implemented it and the few that have tried have completely incompatible devices that don't work with each other.
Now, I do realize that it can be hard to get it to work perfectly some times, but I think he may have exaggerated just a wee bit.
-Miguel
has it ever occured to you that maybe only the techs there know that they don't have bluetooth on the notebooks and nothing else. No reason as to why there is no bluetooth, yet they still have to give you an answer.
has it ever occured to you that maybe only the techs there know that they don't have bluetooth on the notebooks and nothing else. No reason as to why there is no bluetooth, yet they still have to give you an answer.
I called Acer support here in the UK yesterday to send my C302 back for a screen replacement to deal with the rippling problem and the guy I spoke to was really efficient. However, it did involve about 20 mins in a queue, but once speaking to someone it was fine.
I guess a lot depends on who picks up the call; the tech was helpful and polite yesterday which was great.
Just can't wait to get my machine back now and hope that the problems have gone!
Toby.
I called Acer support here in the UK yesterday to send my C302 back for a screen replacement to deal with the rippling problem and the guy I spoke to was really efficient. However, it did involve about 20 mins in a queue, but once speaking to someone it was fine.
I guess a lot depends on who picks up the call; the tech was helpful and polite yesterday which was great.
Just can't wait to get my machine back now and hope that the problems have gone!
Toby.
I have sold around 100 acer c100 & c300's and have had to deal with support around 20 times. They have been great everytime and I have recieved all products the next day for service. Acer is great
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