While on a recent call to Motion Computing about

[cartoonmonkey]

While on a recent call to Motion Computing about new M1400 endcaps,
I was told the policy with the M1300 was to just send out new endcaps for free, but with the M1400, you had to send the whole unit in for "repair".

The reason stated was because of the internal bluetooth antenna was inside an endcap. (not attached, just inside)

I suppose this "policy" is to protect users from cutting themselves on anything sharp while pressing a plastic endcap into place?? (It's just a wee tiny bit of tin that sticks out.)

Regardless, it's hardly worth sending in your whole machine for a cracked endcap!

Anyone else run into this strange policy? It's completely 100% ridiculous. What's next, sending in the whole machine for repair after rubber feet fall off?

I offered to pay for endcaps, -just send them to me, I begged..Whatever the cost! But the person on the phone stated, "sorry, this is just company policy for the M1400. You can't purchase the endcaps, we don't send them out. You must send in your machine for repair." ..!

Comments from anyone? Motion?
C






:(

[willem]

sorry to say and it doesn´t help either: IT is a strategy called: don´t listen to the customer but to your manager who is thinking about his bonus.