Well, it took them a while to send it to me, but

**deratristar** · 02-25-2007, 04:02 PM

Well, it took them a while to send it to me, but I did convince HP finally to replace my ailing tc4200. They sent me a tc4400. I received it February 16 (Oddly, they haven't asked for the tc4200 back yet - They did before I received the tc4400, but I haven't heard word one from them since).

It is so nice to have my tablet functions again. :-)

**WNewquay** · 02-25-2007, 04:22 PM

Glad that worked for you Renee. So now you get to start the TC4400 FAQ ?

**flecrone** · 02-26-2007, 01:56 AM

How long had you had you computer ben they agreed to replace it? Was it more than one year?

**deratristar** · 03-01-2007, 03:38 AM

Yes, I guess I should start it... heh. :-)

**deratristar** · 03-01-2007, 03:40 AM

Yes, I had it for almost 2 years. Remember, though, HP BROKE MY COMPUTER. While fixing one problem, the broke something else, and couldn't fix it after 4 attempts (including sending it in, rather than onsite repair that I paid $$$ for).

quote:Originally posted by flecrone

How long had you had you computer ben they agreed to replace it? Was it more than one year?

**deratristar** · 03-02-2007, 01:42 AM

<sigh>

Ever wonder if you made a mistake with a computer or computer company?

Yesterday evening, even as I was posting here on the 'Buzz, I noticed my system taking FOREVER to do simple tasks, such as switching screens, resuming on power on, etc. I had seen a few of these problems the other day, but last night was unreal.

So, I did what anyone does when it seems Windows isn't behaving. I closed applications, and Shut Down.

When I turned the power back on, all I got was the Power light, the Hard Drive light, and the speaker light powered on and the fan kicking on. No Hard drive movement, no beeps, and more importantly, no life. If I plug in the A/C cord, I also get the battery charge light in Orange.

Calling HP, they had me do a "Static Discharge" (remove battery and A/C power, then hold the power button for 40 seconds... replace battery and power on). Nope.

This UNDER 2 WEEK OLD tc4400 IS DEAD... :-(

<sigh>

I am thankful that they haven't picked up my old tc4200 (That HP broke) yet.

WHen I spoke with HP last night, the rep was really difficult to understand (her accent was real thick). She wanted to order another R2/R3 pickup. When I pointed out that I had Next Day 9X5 Onsite Service with ADW, she couldn't find it, but did find the notes on my old case # that showed it was supposed to be transferred to the tc4400. And then told me it might be Monday or Tuesday until someone comes out. For Next Day service? It was last night, so I would accept Monday, but Tuesday?

I've left another message with "Mission Control" at HP... Will call again after 6:00am here, when they opened.

Anyone got a direct phone number to Mark Hurd's office at HP???

**flecrone** · 03-02-2007, 03:48 AM

"I had it for almost 2 years. "
HP now has my computer for the 4th time. I requested a replacement after the 3rd failed attempt on their part to repair it, but was told replacement was only an option in the first year after purchase.

Things have really gone downhill at HP. As much as I love my TC1100, I have no desire to deal with HP again in the future, and will be avoiding their products.

**deratristar** · 03-04-2007, 08:33 AM

I'm getting there real fast, myself.

**deratristar** · 03-08-2007, 06:51 AM

Well, apparently I struck a chord with them, and I am getting yet another replacement today or tomorrow. tc4400 again, with 2 Gig of memory (thankfully, I got someone who reviewed the notes, and saw my tc4200 did have 2 Gig in it when last serviced). They bumped me up to an 80 Gig HD also. Transferring the my 9x5 OnSite with ADW warranty, and extending the warranty past that for the full 3 yrs of the new unit.

The last rep was sincerely apologetic about how I have been treated during the last few months. Now, I don't know if this had anything to do with an email I sent to Mr. Hurd through his feedback form, but I suspect it might have.

So, we will see what I get this time. Supposedly this is a "pretested" machine this time, that was an unused corporate return (Yes, I read "refurb" in there, even if they say it isn't).

**flecrone** · 03-09-2007, 12:37 PM

My original post on my current problem with HP support was lost in the recent data outage. Once a resolution has been reached, I plan to post the information again. But for now …

Briefly, I have been trying since Dec. 11, 2006, to get my TC1100 repaired. At every turn, HP has failed to perform adequately. (For example, it took a month for them to send a box for the repair. I would call, would be assured that a box was being sent, I’d wait a while, and nothing would arrive. After the fourth attempt, a box was finally sent.)

Now, three months later, I am back in Japan, the computer is somewhere in the US, and sill unrepaired. I tried repeatedly to get HP to send the computer back to me, even unrepaired, so that I would have it when I returned to Japan. Again, more failures on their part, and I had to leave the country TC1100-less.

Now they are saying that they cannot ship the computer to me here in Japan (“we only deal with the US and Canada”). The company is doing nothing to make up for the countless errors on their part, and their lack of a cooperative stance just further frustrates the matter.

I am ready to take legal action.