Too bad it doesn't turn on!

IMuaTech · 04-28-2006, 02:13 PM

blblblbl · 04-28-2006, 03:52 PM

Customer service: Please check if your power adaptor has been connected to the machine as well as an electrical socket. Also check that you've paid your hydro last month. Now, please tell me the orientation of the tablet wrt yourself, and we can start locating the power button.

IMuaTech · 04-29-2006, 05:24 AM

Well, if Toshiba Customer/Technical support didn't piss me off, I would have gladly exchanged the unit. But no, now I'm returning it and taking my business somewhere else.

Called tech support, go through the steps to confirm the laptop isn't working, then get transferred to customer support for replacement. Tech support tells me that my order number is my reference number.

Customer support tells me that my order number is not my reference number, and without a valid reference number from tech support I'll be charged 15% restocking fee regardless of whether I do a return or exchange. Then I get transferred back to technical support.

Again, tech support walks me through the steps on how to properly turn on the laptop... which by the way it still doesn't turn on. Then he tells me that since I ordered online I need to call Shop Toshiba for a replacement. I inform him that I just came from there and they want a reference number, he tells me my order number is my reference number... I told him that's what the other tech told me, but customer support says he needs a different number. Tech puts me on hold, then comes back with a number. OK, back to customer support.

Customer support can't find the serial number on their system, asks for which model, still can't find it. I give him my order number, he sees the order, but no tech support notes attached. Asks for my reference number, can't find anything. Then he puts me on hold. Comes back asking if I want to return or exchange.... well, after 1.5 hours, couple of transfers, and the feeling that customer/technical support couldn't give a damn about my problem... just take this piece of junk back, credit me my money... I'm buying a Mac Book Pro.

filburt1 · 04-29-2006, 06:16 AM

Unless they already told you to do so, did you try removing the battery, plugging in the AC adapter, and then turning it on (without the battery connected)?