Hi I just got a motion le1600. I've had it fo

[nirav]

Hi

I just got a motion le1600. I've had it for about 3 weeks now.So far everything has been great except for one strange issue. Everyone once in a while, the screen becomes one color and the tablet's screen becomes nonresponsive. I cannot click on the screen with the stylus nor can i use the function buttons. The powerswitch will not work either. Only way for me to get it to work again is to remove/re-insert the battery and forcing a reboot. It's happened about 6-7 times so far. Sometimes the entire screen color is a solid blue and sometimes green. Any ideas what could be causing this? Is it getting too hot or do i need a updated driver?

Has anyone here had similar issues?

I'm thinking of calling Motion support.

[Steve S]

<<I'm thinking of calling Motion support.>>

Gee, I would hope so.

All the OEM's have Tech Support organizations for a reason. I can't imagine why anyone with a significant problem wouldn't contact them first thing...?!??

[segalsegal]

There are some green screen problems with Ink Desktop from the Microsoft Experience Pack for Tablet PC, but these tend to be on starting the computer. It sounds like you are having a different problem, but it might be good to make sure Ink Desktop is off, if only to save time if Motion support asks you about Ink Desktop.

quote:Originally posted by Steve S

<<I'm thinking of calling Motion support.>>

Gee, I would hope so.

All the OEM's have Tech Support organizations for a reason. I can't imagine why anyone with a significant problem wouldn't contact them first thing...?!??

Thanks for the sarcasm. First of all..i wanted to make sure that this is not a common problem other le1600 owners have experienced and if so, perhaps it can be resolved with some feedback from the users on this forum. Isn't that the reason why forums exist? Besides, I've heard many negative things regarding Motion computing support. If it's a minor issue, I rather spare myself the pain.

[ChrisParis]

This does sound like an unusual issue, and you were probably right checking here first to see if some of us had a solution. But I don't think this is an easy fix... sounds very unusual to me, and probably will require significant work by Motion repair... maybe a full digitizer swap?

Or maybe its a motherboard connection. Either way, not something a user can do.

[dds2009]

quote:Originally posted by segalsegal

There are some green screen problems with Ink Desktop from the Microsoft Experience Pack for Tablet PC, but these tend to be on starting the computer. It sounds like you are having a different problem, but it might be good to make sure Ink Desktop is off, if only to save time if Motion support asks you about Ink Desktop.

Interesting. I was experiencing problems when I turned up Ink Desktop as well (blue screen though). I wasn't just on startup though. Are there any solutions for this??

[segalsegal]

I looked up the April 2005 Usenet conversation on the Ink Desktop problem:
http://groups.google.com/group/micro...8ff6f218190c06
and I had mis-remembered the color associated with the problem - it was orange (I must have been left with a lingering after-image when I recalled green).

In the thread, Victoria Kruse from Microsoft said it was a known issue with no solution at that time. The problem is mentioned in the readme.htm file
in C:\Program Files\Microsoft Experience Pack. I don't know if this has been fixed since in other releases containing Ink Desktop.

[ChrisParis]

The orange screen thing occasionally happens during start up (with a red X image), but is usually fixed by refreshing the desktop, or rotating orientation a few times --- anything to get the desktop to redraw.

I doubt this is what the original poster is talking about though.

[Steve S]

<<Thanks for the sarcasm.>>

...I wasn't being sarcastic. I was expressing sincere wonderment that people don't immediately contact their OEM Tech Support for bizarre or unusual problems... because that's what they're there for! (And by the way, if I had intended to be sarcastic, I would have done a much better job than that...)

Regarding the other half of my comment, you do know that establishing a paper trail showing that 1) you had a problem, and 2) when you had that problem can be essential to getting warranty repairs, especially if things drag on for 60 or 90 days or (God forbid) several months? so it's always a good idea to touch base with your OEM, even if you don't seek immediate help. (But based on my experience, many OEM's are pretty good about helping you diagnose and fix problems. Granted, some are not, but my experiences have been much more good than bad.) Having your complaint on record is good for you (shows that you used their system) and good for them, too (may bring to light an unanticipated problem, like Motion's external battery problems).

So do yourself a favor, always contact your OEM first...