How are we supposed to take your "survey" seriously if you can't even spell Lenovo right?
I was curious as to how people rate their expier
I was curious as to how people rate their expierence so far with Lenova. I actually spoke to both Dell and Lenova reps a couple times this week. I did the customer service thing for Motorola summers home from college and with my limited judgement so far I would have grade the Dell CS as an "A" and the Ibm/lenova as "D".
Everytime I talk to Lenova they are really agressive and needlessly start throwing out these rules and regulations at me . I have never been angry with any of their services or policies. I was just calling for information. There is something else too, it's like they don't like me even before I open my mouth. I get the same feeling alot when visiting France. They have had to return emails twice, once it took the rep 4 days and the other time I never got a response at all.
Dell on the other hand has tripped over themselves to help me. For instance I ordered a new power brick through email. I got a response 3 hrs later. The rep whom I had never spoke with shipped it 2 day and discounted the power supply.(44 dollars) Then he called to introduce himself and sent a followup email with his contact info. Most importantly he seemed to sincerely want to help me.
IBM purchase was 2099.00
Dell was 69.00
Either Dell is very good or Lenova is sub par. Either way it doesn't bode well for Lenova.
How are we supposed to take your "survey" seriously if you can't even spell Lenovo right?
I'm sorry Butkusrules, I couldn't dissagree more. I've found the Lenovo support staff to be incredibly better than Dell's! The staff I've talked to have been more than nice to me. Dell's service staff wasn't that bad, although trying to understand Dell's support people is a little hard as I don't exactly get very good telephone reception where I'm from.
To be fair, I have to admit I was VERY VERY happily surprised when Lenovo put my on hold and the hold music was a Baroque violin sonata with basso continuo. :D I LOVE Classical Music! And having to deal with normal "elavator" music at the Dell service and support center didn't make me all so enthusiastic, so I was already rooting for Lenovo from before I actually talked with anyone.[:I]
Maybe they are mad because you keep saying their name wrong.
Seriously, though, other than the huge delay issue, I have not had any problems with Lenovo so far, and IBM has always treated me well. I was forced to use Dell by the IT people in one job I had, and after dealing with their "technical" "support" I will never buy anything from Dell ever again.
France? Get out of the big cities/tourist centers, and make an attempt to parlez-vous. Some of the nicest people I've ever met.
Lenovo in my experience was very positive. They are not overly sweet with you, but rather more down to business (which i like if i'm talking to strangers). My agent had excellent patience. I was comtemplating between what componets to order. Took me quite some time. She waited silently without being pushy.
I like doing business with IBM. They don't cut corners. (You hear the dell?)
*typing on my Dell 8200 machine*
So I spelled the name wrong.....yeah yeah yeah. You are all so smart for pointing it out.
As far as France, I know it's unfair to use blanket statements but seriously if I speak any other language to the avg Frenchmen they react completely differently(i.e. more hospitible) then if I speak English to them.
Concerning LENOVO, I am ecstatic to hear all of your wonderful experiences. Especially since I will be counting on them and their service for a rock solid notebook for the next three years.
I'm satisfied with Lenovo for most of the part.
When I call, they usually put me on hold for a max of a minute or two. They don't really have the "fluff" that I've experienced with some other places, and they go straight to business. When I called to change my order from 18666SU to W7TABLP, I just needed to say my order number, my name, and "change to W7TABLP." My order was changed instantly, and I recieved an updated quote by email as I got off the phone.
However, my "getting a response through email" experience wasn't that good. I'd say not good at all. I haven't recieved a reply for two inquiries, which I later got answered instantly over the phone.
Of course, I'm talking about the "sales" side of customer service, but I've heard that IBM tech support is pretty good.
As for Dell, I have heard horror stories of Dell tech support from my friends. Even without that, however, I probably wouldn't have bought a Dell, and I won't buy one in the near future.
I've dealt with Dell at least 10 times for support, IBM 4 or 5 times. Lenovo is using the same IBM staff, etc for support. Here is how I grade them:
IBM: A-, excellent, professional, and english-speaking.
Dell: As far as I am concerned, this whole company can go to hell. I will NEVER purchase another Dell product.
Yes, I feel very strongly about this. Dell has cost me too much time and brought me too much aggravation. If I calm down about this at some point, I will be happy to give some details. Buyer beware!!
I have had nothing but wonderful experiences with Dell's phone support, but my experience with their email support staff has been pretty negative. However, my Dell is from the small business division, and my support number is the education/government/employee purchase line, so that may have something to do with the quality of my service.
I've only talked to IBM once, but the rep there was not only extremely helpful and professional, but really *knew* what he was talking about.
Business Line and Consumer Line is very different.quote:Originally posted by cromas
I have had nothing but wonderful experiences with Dell's phone support, but my experience with their email support staff has been pretty negative. However, my Dell is from the small business division, and my support number is the education/government/employee purchase line, so that may have something to do with the quality of my service.
I've only talked to IBM once, but the rep there was not only extremely helpful and professional, but really *knew* what he was talking about.
It is stated by many sources that Dell Consumer Line is answered in India. The Business Line is answered in the US.
Dell publically mentioned this plan to "better assist" business needs. So what does that leave with we the regular folks? Scraps?
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