I Fed-Ex'ed my M1400 for digitizer replacement l

pbaca · 09-08-2004, 05:10 AM

I Fed-Ex'ed my M1400 for digitizer replacement last Wednesday (9/1). Here it is a week later and I still see no info when I check on repair status via Motion's website. The last row of the RMA status report (Repair Data) says "Not Available Yet". I called Motion yesterday and the guy I talked with said he has no more info than I do. He said he'd get in touch with the depot and send me an email with more details. I haven't heard a thing back from him.

Haven't people had digitizer repairs done within a few days? Has anyone had a similar problem? How did you finally get info/results???? :(

Trev · 09-08-2004, 01:07 PM

Repair status is not filled out until your tablet ships back.

Does it show that your tablet was received?

aboo · 09-08-2004, 01:25 PM

isn't that @##$$@ing amazing? "STATUS"... not updated until AFTER you get the tablet back [company policy... amazing]. Wouldn't it NOT be "status" after it's already happened? One of the most absurd policies I have ever seen.

pbaca · 09-09-2004, 07:24 AM

No. The status doesn't even show that it has been received. I sent it Fed-Ex and I did confirm it was delivered via Fed-Ex's website.

I've been exchanging email with Motion for the past couple of days and I keep getting comments like "we're waiting on status of your repair". I don't understand why this is so difficult. Why can't someone make a call, ask a question, and call or email me back.

I asked for the number to the depot so I could call them directly but Motion tells me they don't have a phone number they can provide to me. During one of the discussions they indicated they'd send an email to the depot to get status. Does this mean that even Motion Support has no way to contact the depot directly????

:(:(:(:(:(:(:(

pbaca · 09-09-2004, 08:27 AM

I just checked on repair status again and it now shows a "Receive Date" of 9/9/04, which is totally bull#$%@ since I have confirmation from Fed-Ex that they received on 9/2. AAAARRRRRGGGGHHHH!!!!

aboo · 09-09-2004, 10:40 AM

i feel you r pain man, that's why i jumped ship and went elsewhere. a VA screen isn't any good if it breaks down [and they all do]. and this is the level of service you get...

Trev · 09-09-2004, 06:30 PM

aboo,

I understand you've had problems with motion in the past, but I really do not like the "and they all do" statement. Yes I have had to send my tablet in for basic service, but I would hardly say that every tablet sells breaks.

That said, Motion NEEDS to drop Bizcom as their repair center. A company of such high quality is really running into a number of problems because of Bizcom.

mikewo · 09-09-2004, 11:36 PM

I've been thinking of sending in my tablet to get replacement side rails....but I'm thinking now that I shouldn't if that is the type of service I'm going to get. How long does replacing the siderails usually take?

aboo · 09-10-2004, 04:20 AM

Trev-
You do not have to "like" any of my statements- that's what makes forums so great.

I was simply stating accident theory- ALL things mechanical break eventually. This means all tablets. My Motion broke down more so than a new unit should have. Basic service falls under the category of "breaking", if you subscribe to the thoery.

If not, that's cool as well...

robertl · 09-10-2004, 04:49 AM

Just sent my M1400 in for digitizer replacement (it was one of the early units). Hope the repair goes better than it sounds like some have experienced. They sent me a FedEx label the same day I called, and it's going to Milpitas--which is only about 30 miles from where I live--but no time to drive it to the repair facility. Will let all know how the repair goes--time wise, and quality of repair. Hopefully they don't have it long--was told by support that it would be in repair facility 2 or 3 days--hope that's true! All take care!