Motion giving us the RUN-AROUND

[gscot81]

We bought a 1700 and had nothing but problems with it from the start...
The fingerprint reader was broken right off the bat, and Motion admitted that... BROKEN right out of the box... And the Stylus-to-Cursor matching was OFF by a significant margin, too, RIGHT OUT OF THE BOX...

The thing has been back and forth to motion several times, calls to Microsoft have happened, and STILL the unit is NOT what we thought we were PAYING for when we bought it...

But the REAL pain is the fact that Motion is giving us nothing but HASSLE as we try simply to get our money back! They point the finger at the Vendor, but the Vendor isn't about to take a $2400 HIT on a LEMON, so they're pointing the finger at Motion!

How hard is this??? Just give us our money back! Geez, we already own THREE other Motion Tablets, which are fine, so it's not like we're not already LONG-TERM Customers!! But this flat REFUSAL to do the right thing (with rudeness on the phone, to boot!) is fast becoming a reason -- for us -- to NEVER buy a Motion Tablet again...

Anybody have suggestions on how to get through to those folks?

[John Hill]

Can you please email me (john@alltp.com) the tablet's serial number and the Motion case # for the repair? I will try and help move things along.

[DanielM]

quote:Originally posted by alltp

Can you please email me (john@alltp.com) the tablet's serial number and the Motion case # for the repair? I will try and help move things along.



I've been lurking here for what seems like ages, and never really felt the urge to post until now. While I have had some interesting times with my LE-1600, I have never once regretted buying it from ALLTP.

I read John's post here and realized that his reply as a true VAR was something we should all look for when selecting a vendor.

-Dan (a happy, but quiet ALLTP customer for two years)

[matt6]

So, after reading all this, I wonder if Motion themselves handles the post-sales tech problems. I hear the service center (bizcom) they use sucks. When you call someone, do you speak to Bizcom in CA or to Motion in TX?

[terriblue]

quote:Originally posted by DanielM


quote:Originally posted by alltp

Can you please email me (john@alltp.com) the tablet's serial number and the Motion case # for the repair? I will try and help move things along.



I've been lurking here for what seems like ages, and never really felt the urge to post until now. While I have had some interesting times with my LE-1600, I have never once regretted buying it from ALLTP.

I read John's post here and realized that his reply as a true VAR was something we should all look for when selecting a vendor.

-Dan (a happy, but quiet ALLTP customer for two years)


Yes, I too have been impressed with the responses from alltp. And when the time comes that my beloved M1400VA dies, if I still want a Motion slate, which I likely will, I won't go anywhere but Allegiance to get it. They are nearly around the block from where my mother lives, which is only an hour and a half from my home. I have been sorry I didn't get the M1400VA there.

Terri

[John Hill]

Motion offers direct technical support to their customers. Their agreements require their resellers to offer first line technical support but many don't. It's bragging, I know, but having looked at my competitors websites, I see the phone number they have listed is Motion's tech support number. Our company has always offered one kind of support - toll free and for as long as you own your tablet. We're not altruistic, but it is good business and, more importantly, how we like our vendors to treat us.

Also, Motion recently moved their repair depot from Northern California to Dallas, TX - I don't know what effect that will have on quality but presume they made the change to improve service.