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View Full Version : My X41t has been to IBM EZserv somewhere around



dwellersire
06-08-2007, 02:45 PM
My X41t has been to IBM EZserv somewhere around 7 times total now that I can remember.

1) Battery not charging
2) hard drive replaced
3) jumping cursor (replaced digitzer, made a hole in bottom right corner of lcd bezel, still had problem)

Then after a year of no problems except for #3, 4) the machine started rebooting randomly. When I got it back it didn't reboot randomly but instead 5) it froze randomly. After sending it back again 6) it still froze randomly, had pci errors, wireless card couldn't start, hard drive had developed bad sectors, and several other devices couldn't start under device manager. I sent it back again 7) and they kept it for 2 weeks before they decided to get me a new one. When they sent it back they forgot to send me my battery back.

You'd think after replacing the motherboard multiple times, digitzer, etc. they would have called my machine a lemon sooner. Especially since I am a laptop technician and told them it had to be some type of funky issue with cpu or something else because motherboard replacement did not solve the issue. Instead I was out of a tablet for >2 months and still have to call about my battery.

Moral of the story, upgrade your warranty to make home calls or get safeware insurance and dump pepsi on your machine instead of sending it to the depot.

Dennis Rice
06-09-2007, 02:00 AM
Sounds painful. I count myself lucky with service needs. I have not had to use Lenovo service, but the only times I had to send machines back (once with Toshiba, once with Motion), it only took days and all was well upon return. Every time I hear one of these horror stories, I am thankful!

Good thought on the safeware thing. I am becoming more and more convinced thjat this is money worth spending, espcially on a mobile device that will travel a lot. Faster, less risky service is worth lot!

Xedden
06-12-2007, 10:55 AM
Where do they send the tablets to for repair? Where do they have depos at?

John Hill
06-12-2007, 03:13 PM
http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-44986&sitestyle=lenovo