View Full Version : Hello everyone, I apologize if this issue has be
04-04-2007, 10:07 AM
Hello everyone, I apologize if this issue has been addressed in another forum already but I couldn't seem to find one regarding this issue. I have a Toshiba Tecra M4 running WinXP tablet pc edition 2005. I'm having issues with the dvd drive disabling after I awake my tablet from standby. It recognizes, plays, burns cds and dvds perfectly fine when I first boot it up. Then when I close the laptop, it goes on standby. The moment my tablet comes back from standby, the icon in the bottom right hand corner says the dvd drive is disabled and it won't recognize cd's or dvd's unless I restart the computer. When it comes to computers, I'm no genius by any means. I've checked and updated my drivers so they are up to date, but it hasn't solved the problem. For all I know this could be a setting or something that needs changing in windows xp. Either way I'm not sure what is wrong. Has anyone else experienced this problem or know how to fix it?
04-04-2007, 11:11 AM
I used to have a laptop (now just used as a VOIP gateway & print server) which had a DVD which worked fine for ages (when switched on, could be 36+ hours at times), then randomly it would disappear from the system, but even going into standby and back got it back. It wasn't a driver issue (well, it wasn't sorted by updating) and didn't seem to be hardware either.
It seemed to be one of those things. Your problem could be the same - basically unsolvable.
04-04-2007, 03:16 PM
I does sound wierd. The only way to prove it isn't software related is with a rebuild, and the only way to prove it isn't hardware related is to swap it out with another, known good unit.
There is no software configuration I can think of (under power, drive control etc) that would make this happen. If I was a betting man, I'd say the drive isn't responding fast enough to a "power on" signal. Is the M4's a removable Selectbay one (can't remember). As those are hot swappable, what happens if you unplug and plug it in again?
04-06-2007, 09:46 AM
The drive is a removable one. I tried your suggestion Wallen but even after unplugging it and then plugging it back in it will not recognize discs.
When I first turn the computer on, there's an icon in the bottom right corner that lets me click on it and choose to turn the drive on and off. When coming back from standby, that icon is still there however there is a red circle over the icon telling me the drive is disabled. When I click on the icon, it gives the power on/off option but its gray and I am unable to click on it. When unplugging the entire drive, the icon disappears entirely but after i replug it back in, that same icon reappears with the red disable sign over it.
So I know the computer is somehow recognizing it, the question is how do i make it so it will recognize discs even after I come back from standby.
04-06-2007, 07:40 PM
When it is showing it disabled, what does Device Manager show? I can get the same result as you by disbling my M400 drive, the power icon gets the red circle on it. I can the enable it in Device Manager, the icon clears the red circle, and it starts working.
04-14-2007, 02:49 PM
When pulling up the device manager while the drive has the red circle over it, it does not give me the option to enable/disable it. When I first turn on my computer and check the device manager, I'm able to do this.
04-14-2007, 07:05 PM
Do you have access to another drive? If it is still under warranty, and the fault is easy to duplicate, a Toshiba repair centre should have a drive you can swap it with to prove it one way or the other...
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