If they are, they should post information on wha

[nikben]

If they are, they should post information on what they are doing on the wireless issues. The TC1000 is now (march) going on sale in my country, but I am concerned that I might buy myself into trouble...
What I would like to know:
Is it a hardware or software problem?
If it is hardwarerelated, is it card or antennae?

[Dennis Rice]

Well, my guess is that if they really had it nailed down, it would no longer be a problem! In all seriousness, lots of different folks have had similiar yet different issues with the TC1000 wireless. SOme are range problems, some are disconnects, etc. Like a previous post said somewhere, if that is a major concern, buy it (TC1000) without wireless, use a USB or PC card, and upgrade later when they have the issues ironed out a bit.

[AAS]

This will make you giggle.

I am in England and I sent back my Tablet to Compaq for the mad pen click problem that is posted on numerous occasions on this site. They tried to tell me that it was my hard drive, and I persisted that it was the pen. They said they had tried a new pen and it did the same. I was tearing my hair out at this point and told them to go to TabletPCBuzz, read the forum and they would see that it is a common pen fault. Actually the engineer was very appreciative (he had never heard of the site) and said he would check the Compaq forum and read the posts. Sure enough he calls me later - says he fixed the problem - tried yet another new pen and works perfectly. I now have my Tablet back and clicking perfectly for now.

So the answer to your question is that I have certainly informed the Compaq Tech team in England and made them aware of the forum.

[cisgrad00]

I would say there are at least some that are reading/monitoring it ;)

W/regard to the wireless issue - there are actually several issues that users are seeing - and that is probably clear from the variety in the posts.

To date, resolutions to some of these have been:
update the Access Point in use (firmware, software, etc.)
latest wireless drivers (some specific issues fixed are noted in the readme)
change wireless Access Points

As I understand, a repair process is currently being worked to address wireless issue(s) of poor connectivity / performance. One thing to consider, as is clear from posts to this forum, this may fix another... say 60% of wireless problems users complain about, but there may be others (speculation on my part) that may continue to need to be worked.

[nikben]

It bothers me that such a large company can`t brush off such a seemingly minor problem (they must have scores of experts on hand). On the other hand from posts in this forums it seems Hp go quite far swapping customers problemitems, and if such is their policy, there might not be much of a gamble buying from them. Getting a unit with dead pixels or wlan would really spoil the joy of a new toy....

[sammysams]

Dont even bother asking because no one at Compaq even knows what is going on or is interested in fixing the problem for individuals like me. Customer service claimed they were completely in the dark as to any wireless problems until I mentioned it to them 2 weeks ago. This is astounding given the hundreds of posts and dissatisfied customers on this forum alone. I have never seen such complete and utter chaos regarding a stupid little wireless card. Why they are letting a feeble, little wireless card hamstring their entire tabletpc product line, when other companies have no problems, is an enigma to me and tells me that lines of communication are broken.

[paradoxicalcat]

quote:Originally posted by sammysams

Dont even bother asking because no one at Compaq even knows what is going on or is interested in fixing the problem for individuals like me. Customer service claimed they were completely in the dark as to any wireless problems until I mentioned it to them 2 weeks ago. This is astounding given the hundreds of posts and dissatisfied customers on this forum alone. I have never seen such complete and utter chaos regarding a stupid little wireless card. Why they are letting a feeble, little wireless card hamstring their entire tabletpc product line, when other companies have no problems, is an enigma to me and tells me that lines of communication are broken.


I know that they read this forum, because my tech support agent mentioned a post of mine to the board, and even sent me a message through tabletpcbuzz.com's member email.

Sammysams:
That's funny, I have had the opposite experience. Compaq has bended over backwards to help me. I have had a replacement (brand new) tablet sent to me, just because of a minor problem. They have replaced my pen and battery immediately. All replacements were done overnight, sent overnight fedex and received the next day.
Just because you're wireless isn't working doesn't mean that it's entirely the fault of Compaq. I have wireless range issues on mine, but only in my home. When I use this at my school, I get perfect reception, even very far away from the AP. If I use my pccard wireless, I get perfect reception at home, so I know it's not _entirely_ my router. BUT, I think it may be some combination of router/compaq's modem. They are trying very hard to solve this problem and I think you are being a little unfair. They have released two driver updates and I assure you are working on more.

I think that emailing the CEO and demanding _immediate_ attention is unfair. Thank goodness HP/Compaq has decided to make this NEW PRODUCT. But, it being a new product, you must realize there are going to be issues and that these issues take TIME to solve. If you don't like this, then you shouldn't be an early adopter, it's the risk you take for getting to play with the new toys....errr.... productivity tools. <--- as somebody else on this forum has so nicely put it ;)

[Kupe]

quote:Originally posted by sammysams

Dont even bother asking because no one at Compaq even knows what is going on or is interested in fixing the problem for individuals like me.
Didn't you accuse Compaq of monitoring these boards in another one of your conspiracy-riddled posts Sammy? :D So which is it? Or do they only monitor YOUR posts on these boards? Muahahaha!

Kupe

[cisgrad00]

Is there a dead horse around here somewhere? I want to beat it too! I could rant about Sammy as well, but he's just not worth the time. I think everything that needs to be said about sammy has been -and hey, by other users, not HP, hmm.

[KhakiBoy]

I was going to post this in the thread regarding the frequent disconnects but since it's also brought up here...Just bought a new Compaq 2105 notebook for my brother-in-law. Using the same D-Link wifi card that he used in his old notebook with the router in the same location, the network keeps connecting and disconnecting. I emailed D-Link and they suggested updating the drivers. That seemed to help but it's still disconnecting and reconnecting some. It's also not getting online. Even when the signal is good it still won't connect to the internet. I just thought it was interesting he's having these problems since so many are having wifi problems with their TC1000.

[winno]

Hey!! I got an idea[eureka]

Alright, who ever is working for hp/compaq SHOW YOURSELF NOW!!!
:D

Oh, on Sammy's issue, I don't think we can blame him.... I think he's pretty pissed about it(or very pissed, that is) and is employing the tactic of negative word of mouth to take revenge on compaq... hmm... maybe I just study Marketing too much -.-''

Winno

[paradoxicalcat]

quote:Originally posted by winno

Hey!! I got an idea[eureka]

Alright, who ever is working for hp/compaq SHOW YOURSELF NOW!!!
:D

Oh, on Sammy's issue, I don't think we can blame him.... I think he's pretty pissed about it(or very pissed, that is) and is employing the tactic of negative word of mouth to take revenge on compaq... hmm... maybe I just study Marketing too much -.-''

Winno

I think if there were tactics involved, emailing the CEO and demanding immediate responses would be a foolhardy one... Just a thought.
I don't think it's fair to be so unbelievably upset (or pi$$ed as you say) about a brand-new type of hardware. Look at the Acer's swivel hinge, Toshiba's heat problem, Wacom's faulty drivers, etc, etc... The list goes on and on of problems that all type of Tablet PCs have... The point is.. we are the early adopters.. we are going to encounter these issues.. we should deal with them like adults, not kicking screaming little toddlers.
I recall back in November, someone on buzz with the Acer was upset with the hinge/latch and sent a formal letter to the CEO about his worries. But, he did so in a professional manner, and without the expectation of immediate response. (i.e. he didn't go into a forum the next day after he sent the letter and kick and scream about the lack of a response!) He received satisfaction after some time and patience.
'nuff said.

[RNDSHOWSINHPQPRODS]

SAMMYSAMS IS A COMPLETE AND UTTER MORON

[James Sonne]

No he's not, he was just dissatisfied with the product and was lead through a string of unfortunate situations. It could happen to anyone, although it probably won't. Just because he voiced his concern and warned potential buyers doesn't mean he's a moron.

[sammysams]

Thanks James, ad hominum aruguments are seen for what they are. An update: received an email from corporate headquarters requesting serial number and purchase date before they will even respond. It has now been 2 weeks and no valid response or help from an email address that is supposed to link to CEO or others at the top. These are the plain facts and anyone that wants to dispute them may, but I have the right and obligation to post my treatment from Compaq. If your experience has been different, I wont dispute this or call names....I still have a unit with a defective wireless card and Compaq has refused to respond by email, fix, or compensate me for this....thanks

[Kupe]

quote:Originally posted by sammysams

It has now been 2 weeks and no valid response or help from an email address that is supposed to link to CEO or others at the top.


quote:from HP's "e-mail Carly" webpage

Although I cannot personally respond to your message due to the volume of messages I receive, I often pass along suggestions and observations to my colleagues throughout Hewlett-Packard.

Selective memory is such a convenient trait in situations like this. You probably believe this makes it appear you have a case, but in reality you are unable to honestly deal with HP, bringing in to question whether or not you are being honest with this forum. I, for one, doubt your story more with each of your posts. The overwhelming number of positive CSR comments on this board further support my viewpoint.

Kupe

[James Sonne]

Sammy, I am not on your side. I feel that you handled the situation very poorly which led to Customer Support reflecting your attitude back at you. If you project a positive and kind attitude then it's hard to be anything but positive and kind in return, if you project a negative attitude or flout demands then you're lucky that you got no response because the only response you could have received would be negative. To think that a CEO would respond to your customer service claims when it clearly states by her email webpage that she will not is ludicrous. And then to threaten them by posting liable on a public internet forum unless you get a fixed component and your money back three fold? I empathize with you, but I do not agree with you. Other users managed to handle the same situation much more calmly.

What I am against is people being called names, for reason or for naught of reason.

[paradoxicalcat]

quote:Originally posted by sammysams

Thanks James, ad hominum aruguments are seen for what they are. An update: received an email from corporate headquarters requesting serial number and purchase date before they will even respond. It has now been 2 weeks and no valid response or help from an email address that is supposed to link to CEO or others at the top. These are the plain facts and anyone that wants to dispute them may, but I have the right and obligation to post my treatment from Compaq. If your experience has been different, I wont dispute this or call names....I still have a unit with a defective wireless card and Compaq has refused to respond by email, fix, or compensate me for this....thanks


have you even tried their web customer care yet?? I have had nothing but positive experiences with them. They reply within 24 hours and always have either something to try, or send me out new equipment ASAP.
The website is:
http://www20.compaq.com/wcm
Before you use this service, you have to create a new account, which involves submitting an email, formatted in a way they give you, and then they reply to your email with a login and password. Then you can create a case whenever you have a problem, and you will have webcase support with somebody who will actually help you.

Try it, you might like it sammy sams. You just might like green eggs and... you know the rest.
;)

[forbinproject]

There was a problem with the assembly of some Tablet PCs with respect to wireless. If your Tablet suffers from very short range contact HP and have them check the serial number of your unit. It can be resolved and is not a problem with newer units.

[sammysams]

After 3 defective Tc1000's, there has been no fix, no attempt to compensate, and no emails to suggest any fix or to offer any help. Thanks!

[motion1]

I am beginning to get So so so tired of Sammy whining he may or may not have a legit grip but give it a rest for goodness Sake! We don't need to hear it over and OVER. We get the point If he really has a case take it to Small Claim court! HP has a point service in every state and leave the rest of us alone

[zipmail]

IMHO if HP/Compaq wants to be a direct competitor to Big Blue the Customer Service area is one area where they need to improve. This is based on my own personal experience so it may be different for others.

Yes, Big Blues products may cost more and you can say "you pay for what you get" but when it comes to crunch time you don't want to get the run around. Especially when your downtime costs more than the product.

I had 2 ThinkPads before the TC1000 and would admit if IBM had a TabletPC I would have stayed with them. Don't get me wrong. After having the TC1000 I absolutely love it but after a couple of run-ins with their Customer Service and Technical Support they have a long way to go to reach Big Blues style and standards.

I hope they can continue to strive and reach their excellence as I hope to stay on as their customer. We shall see...

[zipmail]

IMHO if HP/Compaq wants to be a direct competitor to Big Blue the Customer Service area is one area where they need to improve. This is based on my own personal experience so it may be different for others.

Yes, Big Blues products may cost more and you can say "you pay for what you get" but when it comes to crunch time you don't want to get the run around. Especially when your downtime costs more than the product.

I had 2 ThinkPads before the TC1000 and would admit if IBM had a TabletPC I would have stayed with them. Don't get me wrong. After having the TC1000 I absolutely love it but after a couple of run-ins with their Customer Service and Technical Support they have a long way to go to reach Big Blues style and standards.

I hope they can continue to strive and reach their excellence as I hope to stay on as their customer. We shall see...

[zipmail]

Hmmm-sorry folks. Is there something I am not doing right - I get double postings everytime I post a reply!!

[Gareth Sargeant]

Zipmail:
That's ok it seems to happen to some people. You should be able to delete one of your messages though. (And it didn't happen with your last post)

[sammysams]

response to Sonne and others: 3 points:

1)this is not Iraq or the Soviet Union, we permit diversity of opinion and dissent

2)i purchased the TC1000 from Compaq and not toysRus or hasbro

3)not everyone is delighted when they spend 2k and then need to spend dozens of hours installing,reinstalling, and then uninstalling hundreds of programs and trying to fix defective merchandise expecially on a small business budget. this was not a toy or purchased on a lark...it is a serious businesss purchase with serious business use

3)no one knows how pleasant and accomadating I was in contacts with compaq. I initially suggested to compaq that they just send me a couple of backup pens becuase i did not believe the wireless card was fixable given board feedback. It was compaq that refused this and wanted to try to fix my tablet. compaq would not have gone as far as they did had they not discovered feedback to message boards about dissatisified customers. other than sending numerous tablets with defective wireless, there has been no fix and no response to fix or attempts to compensate for the $100 wireless card since from multiple emails to CEO and admin folks

4)ergo.....draw your own conclusion about compaq customer service and i will draw mine but i wont call any names or bash anyone with dissenting opinions, remember, we woke up in the USA and not Iraq this morning.....thanks

[James Sonne]

We know you're story, thanks.

[cisgrad00]

Sounds like you were pleasant until you didn't get your way.

BTW I'm sure the progress towards solving the wireless issue(s) have come from those customers that were WILLING to work with HP to try and fix the problem by working with engineers and DID NOT by any means result in your comments on this forum.

Instead, you engaged customer relations (a non-technical entity - who would have no means of resolving your "problem") by requesting
compensation for lost time/data - read your warranty, read warranties from other manufacturers... not gonna happen;
something for free - how is giving you a couple of backup pens going to make any difference much less satisfy you - you would likely keep coming back for more
replacement of unit - if it didn't fix it the first time by replacement...try a different route
I would imagine that the replacement tablets that customer relations was sending out, came from the same pool of units, therefore, if it was a process problem (as mentioned here previously by forbinproject), you would just be replacing one problem with another.

The way I see it you have one of two options:

1) continue to gripe on this forum and/or complain to customer relations about being compensated, wanting a replacement, wanting to talk to the CEO, etc. ad nauseam, OR

2) work with the technical process within HP to resolve the problem - they may or may not have an "immediate" solution, but at least you would be part of the solution and not part of the problem

And an additional note...
customer relations will address your complaints - not your technical issue
technical support will address your technical issue - not your complaints

You will have to figure out which one is more important to you.

[sammysams]

It appears that you have arisen in Iraq this morning and dont understand basic english:

no one is requesting compensation for lost hours/wages etc., just for a nonfixable wireless card

no one is requesting free pens, the pens were a reasonable compensation for a defective and unfixable wireless card and less
than the $100+ value of the wireless card

i have been patient and pleasant, but will not spend an interminable amount of time dealing with the issue...3 strikes and your out...expect compensation for defective equipment...thanks

[cisgrad00]

You are right, my mistake. I was looking at one of your other posts. Of course, the principle still stands - read your warranty.

And I think it is pretty narrow minded as well as inaccurate to call into question my grasp of the english language especially when your posts tend to be riddled with inconsistancies and contradictions (as stated by other forum members).

And the problem, as previously mentioned (the personal affront here would be "if you could read"), is not a "non-fixable" wireless card, but rather an assembly problem.

[paradoxicalcat]

quote:Originally posted by sammysams
[snipped]
3)not everyone is delighted when they spend 2k and then need to spend dozens of hours installing,reinstalling, and then uninstalling hundreds of programs and trying to fix defective merchandise expecially on a small business budget. this was not a toy or purchased on a lark...it is a serious businesss purchase with serious business use


If this is for such a serious business use, and on such a tight budget, why did you choose a first edition product?? The tablet pc was released November 7, why would you spend money on such a tight budget for something that anybody could have told you would have "bugs" and might not perform fully until the bugs are ironed out?? There is NOT ONE tablet pc on the market today that does not have bugs and that performs flawlessly. They are all, in my mind, still in test phase, with us early adopters as the "testers". Didn't you realize this???


quote:
3)no one knows how pleasant and accomadating I was in contacts with compaq. I initially suggested to compaq that they just send me a couple of backup pens becuase i did not believe the wireless card was fixable given board feedback. It was compaq that refused this and wanted to try to fix my tablet. compaq would not have gone as far as they did had they not discovered feedback to message boards about dissatisified customers. other than sending numerous tablets with defective wireless, there has been no fix and no response to fix or attempts to compensate for the $100 wireless card since from multiple emails to CEO and admin folks
[snipped]

As early adopters, it is crucial that we report bugs we find to Compaq. But also, as early adopters, it is important that we be considerate that it takes time to work out solutions to our problems and that fixing problems is a tricky business on such a new hardware platform. While I really don't know how you "behaved" with Compaq, I feel as though I could make a good guess, judging by your rude, inconsiderate rants and ravings on this board. Also you told us how you wrote to the CEO and made certain "demands". That gives us all a little taste of how you "handle" your issues.

It doesn't bug me that you come to this board and post about your problems, that's what this board IS FOR. What bugs me is that you actually think that your hard-nosed tactics are going to produce results. But, sammysams, I will let you decide how to best "handle" your situation. That's your perogative.
I'm just grateful that Compaq has produced this WONDERFUL tablet pc. Even though sometimes it doesn't behave as it should, I still respect Compaq for making such a bold choice. I see that they keep updating drivers and feel confident that they will support me with continuous updates in the future, as they find new ways to make the product work even better.
I guess we're two different kind of people. I'm just wondering if you're the kind of person who should've bought a first edition piece of hardware. Given your tight budget and need for flawless performance, in my mind:
you're not.

[motion1]

PCAT........ RIGHT ON!!....

[Jong]

quote:Originally posted by nikben

If they are, they should post information on what they are doing on the wireless issues. The TC1000 is now (march) going on sale in my country, but I am concerned that I might buy myself into trouble...
What I would like to know:
Is it a hardware or software problem?
If it is hardwarerelated, is it card or antennae?


I know it is ages since the question was asked but I can state with absolute certainty that the forum is read by HP/Compaq people - I had a meeting with them on the TC1000 last week and frequent mention was made of TabletPCBuzz. Encouragingly, they are noting the problems reported and are working to fix the issues mentioned. With regard to specific issues, especially the wireless problem, I would suggest contacting tech support at HP/Compaq again.

[nikben]

Well....the question is now largely academic. I caved and ordered one...

[cisgrad00]

That's okay... don't believe me...but I told you so ;)

[Jim McCall]

I forwarded this forum address to an HP Tablet tech supervisor last week and asked him to address the wireless network card range issue and update us on the new card that should come out this month. He has not responded to that request, but he knows I will keep calling him and report here when he has any definitive news on the new repacement card.

[cisgrad00]

There is no "new" wireless card. If your Tablet falls within a certain serial number range AND you have updated the driver AND you are experiencing issues, then you will need to have it serviced.