Howdy... I wanted to share a good experience

[ben1000]

Howdy...

I wanted to share a good experience I had with Compaq Cust. Service...

I ordered my TC1000 from Ecost, along with a 256 memory upgrade.

The unit arrived overnight (for $10.00 shipping! Wow!), and worked great, but the memory wasn't recognized by the unit.

I called Compaq, and after an initial 10 mins of frustration because the TC1000 isn't listed on any of their menus, I finally got a hold of a cust. support rep.

He was great. Rather than talk down to me (which Dell always seems to do, for instance, asking questions like "Are you sure it's plugged in"), he immidiately shipped me our a replacement part overnight, no charge for shipping.

The new memory arrived this morning, and worked fine. It also came with a pre-paid box to send the faulty memory back in.

Other than not having the problem in the first place, I can't think of a better outcome to this issue. Thanks, COMPAQ!!!

Best regards to all...

- Ben

[beetechie]

I had a very difficult time getting through to tech support too. The tech guy told me to dial this: 1-800-OK-COMPAQ and then options 2,2,1,3. Hope this helps.

[Slate]

I waited less than 10 seconds before I got a real live tech support person on the line. Wow! I couldn't believe it was so fast. I expected to be on hold for a while as seems to be typical with most companies these days. that, coupled with next day delivery on my faulty pen spells superb service from Compaq.

[Dennis Rice]

My experience has been quick as well. Once I got the right menu choice, I have always had very fast and courteous response.

[sammysams]

unfortunately poor experience, Compaq's major downfall compared to Dell which has been superlative

[James Sonne]

sammy, I'm sympathetic to your poor experience, but realize that yours is an isolated event. I know that doesn't change what happened, but it doesn't mean that it's the norm or that everyone will receive the same experience.

[Kupe]

Sammy's constant whining serves as proof to me who the real problem is in his CSR trials and tribulations. Let it go man...you're in the small minority here.

My pen problem was handled by a Compaq CSR at 6:00 am the day after after XMas and I received my replacement pen the next day. What could be better than that?

Kupe

[NJBlackBerry]

Sammy's just angry 'cause he didn't get a nice note back from Carly. I've had nothing but positive experiences with HP customer support. Had out local sales rep on the phone today..

[Slimey]

I highly recommend using the warranty case management service on the compaq site. I write a short message within a form and Customer service calls me. Service has been great!