View Full Version : After 11 months of very happy, constant tablet u
10-01-2004, 01:02 PM
After 11 months of very happy, constant tablet use, my pen is having a nervous breakdown. It will not move the pointer along about 1-2 inches of the left side of the screen in landscape or the top 1-2 inches in portrait. If I set the tablet to the alternate portrait (basically, upside down) then the bottom 1-2 inches doesn't work.
In addition, the ability to handle large photo files has diminished greatly. It acts like I have no RAM, but I had plenty of RAM to handle this type of work for the past 11 months and right up until two weeks ago.
The first thing I tried was to uninstall my wacom driver, but that made the problem instantly worse. I reinstalled.
Any thoughts would be greatly appreciated.
10-01-2004, 01:32 PM
Not completely sure about the pen/digitizer issue but the problem with handling large photo files make sure that you have done these things:
1. Run a Full Virus scan, Run Ad-Aware (or whatever program you prefer to remove spyware)
2. Defrag and remove temp files and even if there are files you really don't need anymore it might be worthwile to delete those as well.
I would say that if none of those things fixes the problem you may want to start clean and restore the tablet to the original factory image using the restore CD/DVD (not sure what the 3500 came with, my M205 came with a DVD)
Reinstalling Windows may also fix your pen/digitizer issue, if it does not then I would think that either your pen or digitizer is bad, from what it sounds like it should still be under warranty for atleast a few weeks so you should probably check on that right away to allow time for repair.
Hope that helps!
10-01-2004, 01:47 PM
Good advice. I should have mentioned in my original post that I had tried a few things:
The first time I noticed the problem I used a cleaning program that removed unused/unnecessary stuff. Fixed the problem instantly, but it returned within a week or so. Now the program doesn't solve the problem (of course there isnt much to remove after a week) I tried defrag. No help.
I didn't think to search for spyware. I will do that right now. I am hoping to avoid a complete restore - Yikes!
Aussie Blue Boy
10-02-2004, 12:40 AM
This is a HARDWARE PROBLEM.
I had the digitizer replaced three times.
The last time - the 'dead' area kept changing.
Toshiba have a fix - it wasn't the digitizers after all: it's the way the cable connects from it; they put in I think they called them 'spacers'.
I prepped my local service agent to get them in, call me, then do it while I waited (30min top).
Just for fun go into Journal, choose the big fat marker pen or highlighter then try and 'color-in' over the dead zone.
- it'll be the bit that won't color-in.
10-02-2004, 11:54 AM
I am very happy to report that my problem was not a hardware problem. It was adware. This is what it took to fix the problem:
1. I ran Mcafee Antivirus (my usual antivirus) it found nothing new which is not surprising since I run it regularly.
2. I ran webroot window washer it found a few minor things (I run it regularly, too.)
3. I downloaded Ad-Aware and it found 52 adware files. (They have a free download at download.com if you want to check your system.)
- Still, it did not fix the problem. I was about to give up, but,
4. I bought Norton Antivirus (which is currenlty free after rebates if you already own an antivirus program.) Norton found one more adware with two files.
I have read that no one program can catch all the adware out there, but this is silly! Mcaffe is is great program I am sure it caught a lot of adware, and kept my system completely virus free, but it is not designed to catch adware. Lesson learned. I will be rotating though all 4 programs regularly.
10-03-2004, 04:21 AM
Glad to hear your problem is solved! Hope all goes well in the future.
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